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Popular questions

What are your opening hours?

Our opening hours are:
Monday - Friday: 10am - 5pm
Saturday: 10am - 5:30pm
Sunday: CLOSED

Are your fudges suitable for vegetarians?

All of our flavours are suitable for vegetarians apart from the Rocky Road fudge which contains Marshmallow.

How about Dairy Free?

Our Chocolate Coconut Fudge is our first dairy free recipe.

What can I drink with my fudge?

We recommend any of our fudges with either tea or coffee. If going for Tablet then consider a nice swig of Scottish Whisky.

What is the weight of each fudge slice?

As all our fudge is cut by hand, each slice usually weighs between 60-70g.

What is the weight of a box of fudge?

Boxes of 6 and 10 slices weigh approximately 400g and 700g respectively.

How should I keep my fudge?

We always recommend storing your fudge in a cool & dry environment. Fudge can be refrigerated or frozen if desired but please take into consideration that it may change the flavour and consistency.

What's the shelf life of your fudge?

For best flavour and consistency we recommend keeping your fudge for up to 3 weeks from the ate of purchase.

How often do you make new flavours?

Part of the fun at the Fudge House is experimenting and creating new ideas! We will keep you updated through our Newsletter, Facebook & Twitter. So get following!!!

Does your fudge contain nuts?

Some of our fudges do not contain any nuts. Because of the remote possibility of cross contamination of the many raw ingredients before they come into our kitchen, unfortunately we cannot guarantee that our products would be safe to someone with a nut allergy.

There is a problem with my order. What should I do?

In the event that there is an error with your order, please contact us immediately by email and we will be happy to assist you.

Do you ship internationally?

Yes, we certainly do! We regularly ship to many of our international fudge lovers from all over. If you're unsure please drop us an email and we will be happy to confirm if your destination country is among those we ship to.

How fast can I get my Fudge?

For UK orders we offer the standard Royal Mail 1st and 2nd class delivery. If you prefer a faster option, we also offer Next Day Delivery. For orders to Europe we offer a Tracked & Signed Airmail service and for all other destinations we use an expedited DHL Express option.

Are payments made through your site secure?

Yes, they are. All transactions are taken via WorldPay or Paypal. This also means that we do not hold or store any of your card details.

How long will it take for my order to be processed?

Order processing is our priority and we aim to post out your order the same day for orders received before 1pm Monday to Friday. Any orders placed after 1pm will be sent out the following working day. Orders placed after 1pm on Friday will be sent out on the following Monday (if not a Bank Holiday).

Please note, we cannot guarantee delivery time as we rely on a third party but the majority of orders should arrive within a few days of dispatch. If you would like a guaranteed next day delivery, please choose this option at the checkout. Next day delivery must be to a UK address and the order must be placed Monday - Friday before 1pm.

Here to help

We're always available should you have a specific question or request.